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ALERT: Levo’s new & improved online and mobile banking experience goes live on September 26. Your current mobile and online banking app will deactivate the same day.
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THE NEW ONLINE AND MOBILE BANKING IS ALMOST HERE!

The Online and Mobile Banking platform will be upgraded on September 26th! It will provide a more consistent and intuitive experience, plus some excellent new features and tools to make your financial experience easier and more convenient!

Important Notice

We are excited to announce a new and improved online banking experience is almost here. On September 26th, you will be able to access it.

There are a few steps you need to take right now, or before September 26, to make the transition quick and simple.

  1. Log in to your online banking and be sure all your personal information is up to date. That includes name, address, phone number and email etc. (NOTE: Most of Levo’s communication is done through email, so be sure to include this to avoid missing out on important Credit Union information.)
  2. Be sure to know your social security number and member account numbers.

All your current information will transfer over to the new platform except for:

  • Alerts - Need to be re-selected. (You will have more options for alerts in the new system.)
  • Transfers - Anything previously set up to automatically transfer will need to be reestablished.
  • Recurring Payments - Anything previously set up to automatically pay recurring payments will need to be reapplied.
  • Bill Pay History - The past three months of bill payees and history will transfer over. If you need to access more than three months of history, you must download and save this information prior to September 26 as anything older than three months will not be available after this date.

Please call us at 605-334-2471 if you have questions.

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FAQS TO HELP GUIDE YOU THROUGH THE UPGRADE PROCESS

We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.

On September 26th, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience—with all the features you would expect to have in both!

Yes, after the upgrade on September 26th, it will be necessary for you to re-register. You can register either from our online page at levo.org, or by downloading the new Mobile Banking app.

Note: The current mobile app will not function after the upgrade.

1. Social Security Number (SSN)
2. Date of Birth
3. Account Number – your account number appears on your statement.

Your account number is located at the top of your statements. You can also find it on your member ID card that was provided when you became a member.

Yes, the current Levo mobile app will no longer function after the upgrade. Please download the new mobile app to your phone or mobile device from the App Store® or Google Play™.

Yes, one of the great new features is the ability to register using Mobile Banking. It is no longer necessary to register in Online Banking first. The registration process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.

This helps keep your information safe. Here's how it works: if you get a new phone, clear the history on your current phone, or return your phone to factory settings. You will require a new PIN to register your device with our service provider. The PIN will be sent to the cell phone as a text or to the email address on file and is good for 5 minutes from the time of issue. Step 3 in registering your device will be to enter the temporary verification PIN and this will allow you back into the mobile app. Once your device is registered initially, you will no longer need to have the PIN.

Log in again to trigger a new PIN.

Once you download the Levo mobile app on the new device you will need to attempt to log in with your Username and Password. This will prompt the system to send a verification PIN to the email we have on file.

If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.

Six months’ worth of transaction history is expected to carry over. We recommend you print to PDF if you need to access any earlier transaction data prior to September 26, 2022.

Yes. If you currently use Bill Pay and are the primary account holder, the past 3 months of payment history will carry over. 

That depends. After conversion to Digital Banking, if you are a joint owner of an account and you have at least one account that you are primary owner of, you will not need a separate username or password. If you have a primary account, simply sign on and you will have access to all accounts your Social Security Number (SSN) or Employer Identification Number (EIN) is associated with. However, if a joint owner is just a joint owner of an account, they will need to re-register just like the primary owner and create their own username and password. Members should never share or request to share credentials. Joint owners will see the accounts and loans to which you have access.

The upgrade comes with enhanced security features. For example, if you have too many failed log in attempts, either your username or your device could be locked. Please wait 20 minutes to try again or try on another device. Also, make sure you’ve completed the email authentication process.

No. Any previously set alerts will not transfer to the new system. You will need to reenroll in account alerts through the new platform.

Yes, after the conversion, you will continue to see all of your credit union accounts as you do today, plus any accounts on which you are joint owner. 

The upgraded Online Banking will support the latest versions of Chrome, Safari, and Microsoft Edge.