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Conversational Banking
Use our conversational banking tools to get help when you need it, how you need it. Choose between chat bots or live chat options!
We want to talk to you.
We understand that everyone is different. You can choose your communication method and we'll meet you there.
Chat with us!
Need to connect with us but can't make it into the branch? Give us a call or use one of our new Conversational Banking functions in our mobile or online apps. These new offerings provide:
- Native integration with mobile banking - Conversational banking provides authentication without complicated menus or redundant data entry
- Smart conversations - The ability to review call history and start conversations where you last left off
- DocuSign integration - Safely and securely go paperless to sign account or loan documents
The new digital solutions below make it easier and faster to get the answers and advice you need.
ChatBot
Need answers to your questions in real time? Our new chatbot can answer common questions. It features:
- Support - Our ChatBot has the ability to direct members to the right place, empowering you to resolve issues quickly
- Artificial intelligence - Software-powered by advanced machine learning capabilities to improve the quality of responses to your needs over time
Live Chat
Agent-assisted real time answers via Chat.
- Provide next-level service - We're able to connect members to support staff within moments and quickly get to the heart of any issue or question you may have
- Historical data - Live Chat stores a history of your chats so associates can see prior issues and understand the best way to help
Video Chat
Allows you to visit face to face with the member service officer who is helping you.